“IT Support Technician” is a comprehensive course designed to equip individuals with the skills and knowledge necessary to succeed in IT support roles. The curriculum covers a wide range of topics, from hardware and software fundamentals to advanced troubleshooting, network security, and customer service. Through this course, participants will gain practical experience and insights into the core responsibilities of an IT support technician.

The course begins with an introduction to the field of IT support, outlining the roles and duties expected of a technician. You’ll learn the basic concepts of computer hardware, software installation, and network fundamentals, ensuring a solid foundation for more advanced topics. As you progress, the curriculum delves into common troubleshooting techniques and problem-solving strategies to address a variety of technical issues.

Effective communication is a crucial skill for IT support technicians, and this course provides guidance on customer service and communication. You’ll learn how to interact with users, respond to technical support requests, and maintain a positive relationship with clients. The course also covers remote IT support, giving you insights into remote assistance tools and best practices for remote troubleshooting.

Security is a key focus, with modules dedicated to IT security and compliance. You’ll explore common security threats and vulnerabilities, learning how to implement basic security measures and comply with data protection regulations. The course also addresses data backup and recovery, IT asset management, and virtualization technologies, providing a well-rounded understanding of IT support operations. By the end of the course, you’ll have developed the skills and confidence to excel as an IT support technician, ready to handle a variety of technical challenges and contribute to the success of your organisation.