“Office Skills: Office Management & Administration – Admin, Secretarial & PA” is a comprehensive course designed to equip office workers and managers with the skills needed to excel in their roles. This course covers a wide range of topics essential for effective office management, administration, secretarial tasks, and personal assistant (PA) responsibilities. Through this curriculum, participants will gain practical knowledge and tools to manage office operations, communicate effectively, and ensure a positive and efficient workplace environment.

The course begins with an introduction to office management, outlining the key roles and responsibilities of office administrators, secretaries, and personal assistants. You’ll learn about the various structures and frameworks within an office setting, and how to navigate them effectively. Organisational skills and time management are emphasised, ensuring that you understand how to prioritise tasks and use technology to streamline operations. As you progress through the course, you’ll delve into communication skills, exploring effective verbal and written communication techniques. This section includes modules on customer service, client relations, and business writing, providing you with the skills to interact professionally with colleagues, clients, and stakeholders.

Office technology and software play a crucial role in modern office environments. This course covers common office software, including Microsoft Office and Google Workspace, and explores digital collaboration tools to improve efficiency. Document and records management is also addressed, focusing on best practices for organising and storing office documents, along with data protection and confidentiality. The course features modules on diary and schedule management, financial management, and event planning. You’ll learn how to manage calendars, coordinate meetings and travel, handle office budgets, and organise events and logistics. Additionally, the course addresses health and safety in the office, emphasising the importance of maintaining a safe workplace.

Leadership and team management skills are essential for office managers. The course explores effective leadership techniques, conflict resolution, and building a positive office culture. You’ll also learn about project management in an office context, developing the skills to manage office-related projects and collaborate with cross-functional teams. By the end of the course, you’ll have a comprehensive understanding of office management and administration, equipped with the skills to excel in various office-based roles. You’ll be ready to lead, organise, and contribute to a productive office environment.